Yes! – In the US, Free Shipping via USPS  is standard on all orders and typically delivers in 2-5 business days. Expedited shipping via USPS Priority is also available for a flat fee of $8, delivering in 2-3 business days.

For international deliveries, Free Shipping is standard on orders over $150. Shipping via UPS Worldwide is available for a flat fee of $36, with estimated delivery in 5-7 business days.

Shop Gift Cards in our store. For gifts in custom amounts and quantities, please contact our team.

In your cart, scroll to the bottom and add a message to your order. Don’t forget to tap “save” before checking out!

Start a return or exchange now with our customer portal, otherwise, keep reading...

For US Customers:

• Return items within 30 days of your purchase for a full refund via your original payment method, or store credit. We'll also include a free return label.
• Exchange items within 60 days for a product of equal value, or store credit. Customer is responsible for cost of shipping label.
• Items must be in good condition and arrive with proof of purchase.
• Return payments will be processed within 72 hours of receiving your items, but may take 5 business days to fully transfer.

For International Customers:

• Return items within 30 days of your purchase for a full refund via your original payment method, or store credit.
• Exchange items within 60 days for a product of equal value, or store credit. Customer is responsible for cost of shipping label.
• Items must be in good condition and arrive with proof of purchase.
• Return payments will be processed within 72 hours of receiving your items, but may take 5 business days to fully transfer.
• We realize international shipping timelines may take longer, so contact us with any questions or concerns.

Read our full policy here at alchemyloop.com/pages/returns-exchanges

The more you wear it, the better it will look. If your jewelry needs to be cleaned, we suggest wiping it down with a clean cotton cloth or a dry jewelry polishing cloth.

Our Jewelry is nickel and lead free and our ear findings and chains are solid sterling silver. Some people may see a light green reaction on their skin. This is harmless and washes away with soap and water and becomes less common the more the jewelry is worn.

Your jewelry is guaranteed for life. Please email help@alchemyloop.com or chat with us so we can arrange for repair or replacement.

Yes - Sign up for our newsletter in the footer of any page to receive your code for 20% OFF.

Brighten our day with a photo of your favorite little human and tag #adorablebabydiscount. We’ll reply with a code for 15% OFF. 

Later this January, we'll activate our rewards program for all new and existing customers.

Until then, everyone can enjoy 20% OFF with the code LAUNCH through the end of the month.

Here's where you can read our Terms and Conditions, Cookie Policy, Privacy Policy, and Disclaimers.

Please email our team at privacy@alchemyloop.com

Click the "Unsubscribe" link at the bottom of any of our emails, or contact the team at help@alchemyloop.com.

Leave us a message by calling +1 (412) 517-7070 and we'll reach out as soon as possible. Please provide all necessary details about your order or issue, as well as your contact information.